Our Code of Conduct
We want all our customers to have fun and to enjoy our properties safely. We are committed to a policy of responsible gaming at our gaming and pari-mutuel racing properties.
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While we recognize the overwhelming majority of our customers enjoy our various forms of gambling and non-gambling amenities responsibly, we also understand that there is a small proportion of the population who do not.
Hollywood Casino at Charles Town Races is a six furlongs horse track in Charles Town, West Virginia that features thoroughbred racing and is open daily 24 hours. The horse track racino's 115,000 square foot gaming space features 2,302 gaming machines and eighty-nine table and poker games.
To protect them, and others affected by their behavior, we have established a set of policies and guidelines modeled after the American Gaming Association’s Code of Conduct for Responsible Gaming. The “Code” establishes minimum standards that address problem gambling, underage gambling, improper use of alcohol, responsible marketing and advertising, and the prevention of unattended minors.
Penn National Gaming and its properties use a variety of approaches to promote responsible gaming including employee training programs, customer awareness campaigns, self-exclusion and financial restriction programs, written procedures for recognizing and managing these issues, use of outside experts, and ongoing monitoring and review to gauge the effectiveness of these programs.
It is widely believed that 1 percent to 2 percent of all gamblers are compulsive and that most experience varying degrees of depression and problems in their lives. Participating in games of chance becomes a self-medicating distraction, providing only temporary relief from underlying problems associated with compulsive behavior.
How do you know if you have a gambling problem?
Ask yourself the following questions:
- Have you often gambled longer than you had planned?
- Have you often gambled until your last dollar was gone?
- Do thoughts of gambling cause you to lose sleep?
- Have you used your income or savings to gamble while letting bills go unpaid?
- Have you made repeated, unsuccessful attempts to stop gambling?
- Have you broken the law or considered breaking the law to finance your gambling?
- Have you borrowed money to finance your gambling?
- Have you felt depressed or suicidal because of your gambling losses?
- Have you been remorseful after gambling?
- Have you ever gambled to get money to meet your financial obligations?
If you or someone you know answers yes to any of the above questions, consider seeking professional help or advice by calling the National Problem Gambling Helpline at 1-800-522-4700.
What can you do if you have a problem?
Admit that you have a progressive illness that won't go away by itself. Thousands of people have received help through Gamblers Anonymous or other programs designed specifically for people with gambling problems.
Concern for Children
Penn National Gaming, Inc. is committed to providing a safe and secure environment for all its guests, visitors and team members.An important part of this commitment is to ensure that our patrons do not leave minors unattended either inside or outside of the facility.Penn posts signage informing parents and guardians not to leave children unsupervised.Team members are trained to be on the lookout for any unattended children and to report any such children to our security department while keeping an eye on the child until security arrives on the scene.
Prevention of Underage Gambling/Alcohol Consumption
All of Penn National’s U.S. gaming properties require guests to be age 21 or older in order to gamble or to purchase/consume alcohol. Team members at each Penn property are extensively trained to be on the lookout for persons under age 21 trying to enter the gaming facility, and security staff are trained to card anyone appearing to be under age 30. Team members are authorized to ask any person gambling or purchasing/drinking alcohol for proof of age. We confiscate any false or altered IDs we come across and may inform outside law enforcement and gaming agents when we catch someone under 21. We have zero tolerance for underage persons trying to circumvent the law.Available Resources by State
Besides the National Problem Gambling Helpline, individual states also run free confidential problem gambling help lines and provide online information on problem gambling. For those seeking more information, or assistance with these issues, the following individual state resources are available:
Florida
1-888-ADMITIT
www.gamblinghelp.org
Illinois
1-800-GAMBLER
www.icpg.info/
Indiana
1-800-9-WITHIT
www.indianaproblemgambling.org
Iowa
1-800-BETSOFF
www.1800betsoff.org
Kansas
1-800-522-4700
www.ksgamblinghelp.com
Louisiana
1-877-770-STOP
www.helpforgambling.org
Maine
1-800-522-4700
Maryland
1-800-522-4700
www.mdgamblinghelp.org
Massachusetts
1-800-426-1234
www.masscompulsivegambling.org
Charlestown Casino Age Limits
Michigan
1-800-270-7117
https://www.michigan.gov
Mississippi
1-888-777-9696
www.msgambler.org
Missouri
1-888-BETSOFF
www.888betsoff.org
Nevada
1-800-522-4700
www.nevadacouncil.org
New Mexico
1-800-572-1142
www.nmcpg.org
New York
1-877-8-HOPE or text: HOPENY to 467-369
https://www.gaming.ny.gov/gaming/index.php?ID=3
Ohio
1-800-589-9966
www.ncpgambling.org/state/ohio/
Pennsylvania
1-800-GAMBLER
www.pacouncil.com
Texas
1-800-522-4700
West Virginia
1-800-GAMBLER (in WV)
1-800-522-4700
www.1800gambler.net
The National Council on Problem Gambling
730 11th Street, NW
Suite 301
Washington, DC 20002
1-202-547-9204
National Help Line
1-800-522-4700
ncpgambling.org
Gamblers Anonymous International Service Office
PO Box 17173
Los Angeles, CA 90017
1-213-386-8789
gamblersanonymous.org
Gam-Anon International Services Office, Inc.
PO Box 157
Whitestone, NY 11357-0157
1-718-352-1671
gamanon.org
Charlestown Casino Age Limit
Cambridge Health Alliance Division on Addiction
divisiononaddiction.org
Charlestown Casino Age Limit Rules
National Center for Responsible Gaming
ncrg.org
American Gaming Association
americangaming.org